INTRODUCTION
Anna & Hanna respects your privacy and aims to collect only the information reasonably necessary to operate our store, process and support orders, maintain our website, and provide customer service.
This Privacy Policy explains the information we collect, how we use it, and the choices available to you when you use our website or purchase from us.
INFORMATION WE COLLECT
When you place an order, contact us, create an optional account, or otherwise use the website, we may collect:
- Your name
- Email address
- Phone number
- Shipping address
- Billing information when required for payment
- Order and transaction information
- Information you choose to provide when contacting customer support
- Limited technical, security, and website-usage information
We do not intentionally ask customers to provide medical histories, diagnoses, symptoms, prescriptions, health questionnaires, government identification, reasons for purchasing a product, date of birth, or gender as part of the normal storefront checkout process.
PAYMENT INFORMATION
Payments are processed through payment services made available at checkout.
Anna & Hanna does not store your complete payment-card number or card security code. We may retain information necessary to identify and support a transaction, such as payment status and transaction references.
HOW WE USE INFORMATION
We use personal information as reasonably necessary to:
- Process, fulfill, and support orders
- Deliver products to the address you provide
- Communicate with you about your order
- Provide customer support
- Operate optional customer-account features
- Maintain and improve website functionality
- Understand general website usage and performance
- Prevent fraud, abuse, and security incidents
- Maintain appropriate business records
SHARING INFORMATION
We share personal information only as necessary to operate the store, process and fulfill orders, provide customer support, maintain the website, and protect the security of our services.
We do not sell your personal information or use it for third-party targeted advertising.
MARKETING
Providing an email address or phone number during checkout does not automatically enroll you in marketing communications.
Your checkout phone number is used for order, delivery, support, or other operational purposes where appropriate. It is not treated as consent to receive marketing text messages.
COOKIES AND WEBSITE USAGE
We use limited cookies and similar technologies necessary to operate the website, remember preferences, understand general website usage, and maintain site performance and security.
We do not use advertising or retargeting pixels at launch.
DATA MINIMIZATION AND SECURITY
We aim to collect and retain only information reasonably necessary for the purposes described in this policy.
We use reasonable administrative and technical measures intended to protect personal information and reduce unnecessary access to customer information.
No method of transmitting or storing information can be guaranteed to be completely secure.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to provide our services, fulfill and support orders, maintain appropriate business records, resolve disputes, protect our website and comply with applicable legal obligations.
YOUR PRIVACY CHOICES
You may contact us to request access to, correction of, or deletion of personal information associated with you.
Some information may need to be retained where reasonably necessary to support completed orders, maintain appropriate business records, resolve disputes, or protect the security of our services.
Requests may be sent to:
CHILDREN
Anna & Hanna is intended for adults age 18 and older. We do not knowingly offer the storefront for use by children.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, or applicable requirements.
The version posted on this page is the current version.
CONTACT
Questions about this Privacy Policy may be sent to:
Anna & Hanna
Colorado, United States
support@annaandhanna.com