Can I order without creating an account?
Yes. Guest checkout is available. Creating or signing into an account is not required to place an order.
What currency are prices shown in?
Prices are shown in U.S. dollars (USD).
What shipping options are available?
Free Shipping is available with an estimated delivery time of 3–5 business days after dispatch.
USPS Priority Mail Express is available for $85 with an estimated carrier transit time of next day to 2 business days after dispatch.
When is my order considered shipped?
An order is considered shipped once it has been dispatched to the carrier. A paid order may show as Processing while it is being prepared for shipment.
Will I receive tracking information?
Tracking information will be provided where available after your order has been prepared and dispatched.
Can my billing and shipping addresses be different?
Yes. Checkout allows you to provide a separate shipping address.
Are there geographic restrictions?
Certain products may be restricted from shipment to particular destinations. If an item in your cart cannot be shipped to the address entered at checkout, the site will prevent the affected order from being submitted and display a message.
Why might the product I receive look different from the photograph?
Some product images are representative. Packaging, manufacturer and product appearance may vary depending on availability where disclosed on the product page.
Can I cancel my order?
Yes, provided your order has not yet been dispatched to the carrier. Contact us as soon as possible if you need to cancel.
Once an order has been dispatched, it can no longer be cancelled.
Can I return an order or request a refund after it has shipped?
We do not accept ordinary returns or refunds after an order has been dispatched.
If your shipment is lost in transit, arrives damaged, contains missing items, or you receive an incorrect item, contact us so we can review the issue.
Damaged, missing or incorrect items should be reported within 7 days of recorded delivery.
What should I do if my package appears to be lost?
Contact us with your order number. We will review the tracking information and carrier status and determine the appropriate next steps.
What if my order arrives damaged or contains the wrong item?
Contact us within 7 days of recorded delivery with your order number and details of the issue. We may request photographs or other information needed to review the problem.
Can I upgrade shipping after ordering?
If your order has not yet been dispatched, contact support as soon as possible to ask whether an Express Shipping Upgrade is still available.
Shipping cannot be upgraded after the order has been dispatched.
How do I get help with an existing order?
Use the Help page and provide your order number and the email address used at checkout.